Returns Policy

Please note, embroidered products cannot be returned unless they are faulty.  If this is the case, please get in touch and we’ll arrange a replacement or refund.

Please remember that we embroider each item just for you.  We will embroider exactly what you order.  Therefore, we advise that you double check any letters, names or words for potential spelling mistakes.

If your product does arrive with mistakes, we cannot accept responsibility unless the fault lies with us.  Please contact us so we can check the original order and rectify our mistake.